How to change my order?

Any changes to orders must be received within 24 hours of placement of the original order. Changes or requests made after 24 hours may not be accepted, as the products may have already shipped. As we strive to have all orders shipped within 2 business days, we will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left our warehouse. Please send all order changes or requests to [email protected].

 

How to cancel an online order?

Cancellation requests must be received within 24 hours of placement of the original order. Cancellation requests made after 24 hours may not be accepted, as the products may have already shipped. As we strive to have all orders shipped within 2 business days, we will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left our warehouse. If you decide to cancel an order that has already been shipped, please contact our customer service department at [email protected].

 

Special order Policy (In-Store and Online)

Special Order is a term that we use to describe any product that we will order in for a customer that is not in our regular stock. This may be an item is part of a series that we carry, or an unlisted product that comes from a manufacturer that we currently deal with. Due to the fact that special orders are specifically for items that we do not carry as regular stock, we require full payment before ordering and will not allow cancellation on orders. If you are interested in ordering an item that is not in our regular stock, or is something that you have seen by a manufacturer that we deal with but do not carry that item.

 

Returning Products Purchased Online

Return to retail location

We hope you will be thoroughly delighted with your purchase. If you are unhappy with your purchase, please call us at 1-800-755-4857 to advise us that you are sending your product(s) back. Please use an insured shipping carrier and obtain a tracking number. TJ's is not responsible for items that may have become lost or stolen in shipment. If you would like to exchange for another item, please let us know when you are notifying us of the return. Shipping and handling fees are non-refundable. You have up to 30 days from the date of shipment for all returns or exchanges.

 

Ship back to warehouse

We hope you will be thoroughly delighted with your purchase. If you are unhappy with your purchase, please call us at 1-800-755-4857 to advise us that you are sending your product(s) back. Please use an insured shipping carrier and obtain a tracking number. TJ's is not responsible for items that may have become lost or stolen in shipment. If you would like to exchange for another item, please let us know when you are notifying us of the return. Shipping and handling fees are non-refundable. You have up to 30 days from the date of shipment for all returns or exchanges.

Contact our online customer department at 1 (800) 755-4857 or [email protected] to receive a Return Authorization. No returns will be accepted without a proper return authorization.

Shipping address for returns is as follows:

• ATTENTION: INTERNET RETURNS
• TJ'S THE KIDDIES STORE LTD 88 SW MARINE DRIVE VANCOUVER, BC V5X 2R1

 

Returning Products Purchased at a Retail Store

At our retail locations, the return and exchange policy is as follows:

• Regular priced items returned in new condition, in original packaging, and accompanied by a STORE RECEIPT are returnable within 10 days for a full refund to the original method of payment. (i.e. if you paid Visa, your refund will be to your Visa card)
• Sale priced items are eligible for an in-store credit or exchange when the item is in new condition with original packaging and store receipt.
• All returns may be subject to a 15% restocking fee depending on the condition of the item at the time of return.
• Clearance items are a final sale - absolutely no returns or exchanges.

 

Regular Price Merchandise(s)

Upon receiving your order; customers have up to 10 days to return/exchange merchandise(s) through a shipping carrier for a full refund, and all return/exchange merchandise(s) has to be in new and re-saleable condition with original packaging. Internet Store receipt must be present for all returns. Shipping charges are non-refundable. All charges billed are in Canadian Dollars.

 

Gift & On Sale Merchandise(s)

30 days exchange upon purchaser receiving merchandise.NOTE: If you receive a gift from your friend and family member, the date starts to calculate from the day that the purchaser picks up or receives the product(s).

 

Non-Returnable Items

We care about your health and the health of your baby. Please understand that some items cannot be returned under any circumstance due to the nature of their use. Since we cannot guarantee the use of a product once it leaves the store, we cannot accept items that require a trust of quality between retailer and customer. This is the only way that we can maintain the integrity of our service and ensure that no previously used items (that fall into this category) find their way into the hands of another consumer.

Please note that there will be absolutely no returns, refunds, or exchanges on the following types of products purchased at any TJ's store or online at TJsKids.com:

• All Carseats
• potty seats & toilet related goods
• bath toys
• bathtubs & bathing accessories
• breast pumps & related accessories
• bottles & nipples
• cosmetics, creams, powders & lotions
• diapers
• diaper wraps
• diaper liners
• swim diapers
• breastpads
• diaper accessories
• diaper disposal units
• feeding products, dishes & utensils
• Woman under clothing, swim suits, maternity and postpartum supports
• ALL CLEARANCE ITEMS